Help

Help for Vestly users.

This page is Vestly’s public support URL. It covers account questions, subscriptions, privacy requests, and company contact information on both iPhone and Android.

Contact

Email: contact@hellovestly.com

Phone: +1 (505) 278-9455

Company: Vision Publishing LLC

Address: 2105 Vista Oeste NW Suite E #3990, Albuquerque, NM 87120, USA

Subscription help

On iPhone, Vestly subscriptions are billed by Apple through your Apple ID; on Android, they’re billed by Google Play through your Google account.

To manage or cancel a subscription on iPhone, go to Apple Subscriptions.

On Android, open the Play Store, tap your profile icon, then “Payments & subscriptions” and “Subscriptions,” and select Vestly; you can also go to Google Play Subscriptions.

Deleting the app or your data doesn’t cancel an active Apple or Google Play subscription.

Restore purchases

If you’ve already subscribed and your access is no longer active, use the Restore Purchases option in the app. On Android, first check that the Play Store is signed in to the Google account you used when you subscribed.

If that doesn’t solve the problem, email us from the same address you use for App Store or Google Play support requests and attach screenshots if possible.

Delete your account and data

If you created an optional Vestly account, “Delete my data” also deletes that account and its remote backup, including the photos, items, looks, inspiration, and profile linked to it. For an email request, also include the sign-in email address for this account. You can ask us to delete only certain items (for example, a photo or a review) without deleting the entire account by specifying this in your message.

Vestly includes a built-in process for deleting your account and data.

Go to the Access or Profile section in the app, then choose the deletion option (“Delete my data”) to erase local data and request deletion on the server associated with your subscription ID.

If you can’t access the app or have uninstalled it, email contact@hellovestly.com with the subject “Vestly Data Deletion Request,” and include:

your device: iPhone or Android phone;
if you signed up for a trial or subscription, the order number shown on your Apple or Google Play receipt (on Google Play, it starts with “GPA.”);
if you’ve already contacted support from the app, the email address you used.

We’ll confirm the deletion by email within one month at most. It won’t cancel your subscription: cancel it through Apple or Google Play. The data we delete and retain are detailed below.

Data we delete and retain

Deletion removes Vestly data from your phone (photos, wardrobe, looks, profile, and settings); uninstalling the app removes it too. On our servers, it removes the data associated with your identifier: access status and subscription link, usage counters, shopping list with its prices and alerts, analytics and purchase events, and access tokens.

We may retain: a minimal deletion record (pseudonymous identifier and date) to prevent your data from being recreated; if a free trial was underway, a counter of trial images already used, not linked to your identifier, for no more than 30 days, so restoring the subscription won’t reset that limit; data for a subscription still in use on another one of your devices; and limited records that the law or security requires us to keep (proof of purchase, refund, or fraud). Our technical backups are deleted after 14 days. Apple and Google keep their own purchase records under their responsibility.

Seven days of card-free discovery already granted by earlier versions remain available until they end. No new seven-day access is granted; new subscriptions may qualify for the three-day App Store or Google Play free trial, depending on the eligibility shown by the store. We may retain a limited technical record of free access already granted (a protected device fingerprint and access dates) to prevent deletion or reinstallation from restarting the discovery period. Anonymous technical error reports are kept for no more than 90 days; reports linked to your account are deleted with it. See the privacy policy.

What should you include in a support request?

Your device model and iOS or Android version.
The app version or build number, if you have it.
A brief description of the issue.
Any screenshots that help explain the situation.